Frequently Asked Questions (FAQs)


Where do we ship?

For now, we only ship within Malaysia.

When will my order ship?

All order will be process within 1-3 working days.

What is the refunds and returns policy?

You can check out our Returns and Refunds page.

Can I change my delivery address after order placed?

You may contact Customer Service Team +60 11 5413 5661 as soon as possible.

What kind of payment method is accepted at Enchante Lab?

3 easy payment 0% interest using Atome, and FPX payment.

How do I track my parcel?

Once your order has shipped, you will receive an email with tracking number for you to easily track your package. If you have not received any shipping confirmation email within a few days of placing your order, do check your “spam” folder.

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